Responsible gambling

Grosvenor Victoria Casino has taken proactive steps to provide players with responsible gambling features, ensuring they have tools available whenever needed.

These measures include:

• Deposit limits: allowing users to set a maximum amount for their daily or weekly deposits
• Reality checks and session reminders: providing regular prompts to take breaks during extended periods of play
• Loss limits: capping the total losses incurred within a specified timeframe, helping players avoid significant financial impacts
• Time-outs: temporarily suspending gaming activities, giving users time to reassess their habits
• Self-exclusion: permanently blocking access to both online and land-based services for those who request it

Additionally, staff at The Vic are trained in responsible gambling practices. They may intervene if they witness signs of prolonged or distressed play, providing support, offering breaks, and signposting players towards resources such as GamCare, GambleAware, and other specialist organisations.

Grosvenor Victoria Casino acknowledges the importance of promoting a safe environment for all visitors by adhering to strict UKGC regulations and guidelines. By making these measures accessible, they aim to empower users with control over their gaming activities.